System of Record: Why You’re in the PM Stone Age Without One

Posted by on Sep 24, 2014 in Blogs and News, PMP | 2 comments

System of Record

A few months ago I wrote in an essay that business processes arrive in the modern age only when they have a system of record. This first started with accounting (centuries ago), which led (much more) recently to the back office and manufacturing with MRP, and then eventually ERP. The same occurred again with sales, beginning with contact managers before moving to sales force automation, and finally customer relationship management (CRM).

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